Refund and cancellation policy

Effective 26 September 2026.

ShiftMyData sells transfer allowance, measured in bytes. Allowance is added to your account as soon as a payment is captured, and is spent as data moves. That mechanic is what this policy has to account for: bandwidth already used cannot be returned to us, so it cannot be refunded to you.

What can be refunded

• Unused allowance. If you have bought allowance and not spent it, ask within 7 days of the payment and the unused portion is refunded in full.
• A duplicate or accidental payment. Refunded in full whenever it is noticed. Send the payment id; we will not argue about it.
• A failure that is ours. If a transfer consumed allowance but did not deliver your files because of a fault in the service, that allowance is restored or refunded. This does not cover a provider's own outage or rate limit, or a job you cancelled yourself.

What cannot be refunded

• Allowance already spent. Those bytes crossed the network and were paid for on your behalf. This is the main case, and it is why usage is shown in the application before you buy more rather than after.
• A change of mind after use. Once a transfer has run against a purchase, that purchase has done its job.
• Charges from your own cloud providers. Some bill for egress. Those are between you and them; we never see them and cannot refund them.

Cancelling

There is nothing to cancel on a one-off purchase — you buy allowance once and it does not renew. If a recurring plan is offered later, it will be cancellable at any time from your account, effective at the end of the period already paid for, and you will be told before each charge.

You may close your account whenever you like. Closing it does not automatically refund unused allowance; ask, and the rules above apply.

How to request one

Email arpudhanaresh@gmail.com with the payment id from your receipt and a sentence about what happened. We reply within 2 business days.

How long it takes

Approved refunds go back to the original payment method — we cannot pay out to a different card or account. Once issued, the money typically reaches you in 5 to 7 business days, depending on your bank. The allowance it paid for is removed from your account at the same time.

Contact

Questions about this document go to arpudhanaresh@gmail.com.